Where we offer you renewal, your reminder will be sent to you around 21 days before your renewal date. We will normally send the reminder in the post but we may also send you an email if you purchased your policy online and/or have previously requested your documents electronically. Please ensure that the information on your renewal documents is complete and accurate. If you pay by Direct Debit, we will automatically continue to collect your premium unless:

• You have cancelled the Direct Debit mandate with your bank; or
• You have opted out of automatic renewals.

In either of these cases, or you pay your premium annually in full by card, you will need to contact us and make payment in order to renew your policy.

You can do this through our website here or by calling us on 01904 476098.

We do not charge a fee for paying your premium by monthly instalment /Direct Debit. Please contact us if you would like to change your payment method at any time. You can also change your auto-renewal preference at any time by logging on to your customer account or by contacting us by telephone, email or post.