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How to make a claim

To make a claim please follow the instructions in your policy booklet

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Find My Claims Line Number

When you find yourself having to make a claim on your insurance policy you need to know that it will be handled swiftly, sensitively and efficiently.

All claims on our policies are handled directly by the insurer or their nominated supplier and not by us. We want you to receive the best service possible when you come to claim which is why we utilise the skill and experience of our insurer partners in their particular specialist areas.

In most cases the best way to notify us of a claim is to call the claims phone number, but you may also write to or email the claims handler. For Buildings and Contents policies and Home Emergency products the claims lines are available 24 hours a day 7 days a week. If you cannot locate your policy booklet or do not have it to hand please use our claims number finder opposite. You can find a copy of your policy schedule in your customer account.

Step 1.

Before you start

Before you start to make a claim, read your policy wording. This will allow you familiarise yourself with the cover and any requirements before you start your claim. *please refer to your policy schedule for the level of cover applicable to your individual policy.
Step 2.

Have everything to hand

For example: If you are calling about a theft make sure you have your police incident number to hand. If you have a quote, receipt or invoice that will be helpful. An estimate of the size of the damage. Photos of any damaged, lost or stolen items may help process your claim.
Step 3.

Start your claim

Call the claims handler on the number provided. The claims handlers are specialists in each product and are appointed directly by the insurer. They will go through the details and sort everything out for you.