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Call us on 01904 476098

Renew my policy

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We guarantee that our renewing customers will never pay more than we would charge a new customer buying through the same channel

Need some help?

Email: help@coverbaloo.co.uk

Call: 01904 476098 (Mon-Fri, 9-5)

Or check our FAQs below

Frequently Asked Questions

How do I renew my policy?

Where we offer you renewal, your reminder will be sent to you around 21 days before your renewal date. We will normally send the reminder in the post but we may also send you an email if you purchased your policy online and/or have previously requested your documents electronically. Please ensure that the information on your renewal documents is complete and accurate. If you pay by Direct Debit, we will automatically continue to collect your premium unless:

  • You have cancelled the Direct Debit mandate with your bank; or
  • You have opted out of automatic renewals.

If you pay your premium annually in full by card you will need to contact us and make payment in order to renew your policy. You can do this by contacting us or visiting the renew my policy page of this website.

We do not charge a fee for paying your premium by monthly instalment /Direct Debit. Please contact us if you would like to change your payment method at any time. You can also change your auto-renewal preference at any time by logging on to your customer account or by contacting us by telephone, email or post.

Will my policy automatically renew each year?

Your policy documentation will tell you the current status i.e., if your policy is set to automatically renew or not. You can also check the current status by logging on to your customer account. Most policies are set to automatically renew by default unless you have opted for this not to be the case.

Auto-renewing your cover lowers the risk of your policy expiring because you forget to renew it; where a policy expires you may be charged a higher premium for a new policy or the insurer may refuse to re-issue cover.

Whether a policy is set to auto-renew or not we will always send renewal terms to you in advance of the renewal date, giving you time to ensure that the policy still offers adequate cover, you are happy with the renewal premium and for you to notify us if any information about your circumstances has changed.

You can cancel without charge during the cooling off period if you do not wish to renew the cover.

You can change your auto-renewal preference at any time, either when you first take out the policy or anytime afterwards by logging on to your customer account, or by contacting us by telephone, email or post.

How do I cancel automatic renewal of my policy?

You can change your auto-renewal preference at any time from within your online customer account or by contacting us by telephone, email or post.

Most policies are set to renew automatically by default. Auto-renewing your cover lowers the risk of your policy expiring because you forget to renew it; where a policy expires you may be charged a higher premium for a new policy or the insurer may refuse to re-issue cover.

Whether a policy is set to auto-renew or not we will always send renewal terms to you in advance of the renewal date, giving you time to ensure that the policy still offers adequate cover, you are happy with the renewal premium and for you to notify us if any information about your circumstances has changed.

You can cancel without charge during the cooling off period if you do not wish to renew the cover.

My policy is due for renewal shortly, when will I receive my renewal notice?

We normally post your new policy documents to you around 21 days before your renewal date.  You can also view your renewal invitation by logging into your customer account.

Please take time to read through these documents carefully, to ensure that they accurately reflect your current circumstances, and that the cover provided by your policy is still suitable and appropriate for your needs.

If you do need to make any changes to your policy, please contact us as soon as possible on 01904 476 098.

What happens if my policy has automatically renewed but I have already taken out cover elsewhere?

If you want to cancel your policy with us you should contact us immediately.

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