Home Emergency cover is designed to protect you following a sudden or unexpected event which, if not dealt with quickly, would render your home unsafe or insecure, cause further damage to your home, or cause personal risk.
In an emergency, finding someone to call that you can trust and who will respond quickly without charging you the earth is often very challenging. The intention of our Home Emergency policy is to provide a qualified engineer, vetted by us, to come to your assistance quickly in the event of a claim.
As well as covering nine unexpected emergencies as standard plus optional boiler cover, you can choose an excess of £0 or £50 for the event of a claim and you can make up to 3 claims per year up to a total value of £1,000 per year.
Without
With
All policies include the same base cover
Annual
Monthly
No extra charge for paying monthly!
£0
£50
You'll pay this much per claim
*£8.50/Month
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*Price quoted is based on fewer than two claims in the last three years.
Price varies according to individual’s claims history.
Cover is subject to terms, conditions, and eligibility.
Annual
Monthly
No extra charge for paying monthly!
£0
£50
You'll pay this much per claim
*Price quoted is based on fewer than two claims in the last three years.
Price varies according to individual’s claims history.
Cover is subject to terms, conditions, and eligibility.
Nearly everything is covered as standard and you can choose to add on boiler cover
Covering you for the most common unexpected events that need immediate attention
Read MoreCovering you for the most common unexpected events that need immediate attention
Our policy covers emergencies relating to:
If any of these emergencies occur which cause your home to become unsafe or cause a loss of these services, we will send an engineer to your home to complete a repair and prevent or limit any further damage. We will pay for call out charges, labour, and materials to get your home back to a safe state or restore the key services.
Home Emergency cover is not a maintenance policy and does not cover the cost of routine maintenance in your home, nor does it provide or cover the cost of boiler servicing or maintenance.
We're always ready whenever you need us, every day of the year
Read MoreWe're always ready whenever you need us, every day of the year
Should you need to claim, our claims line is available 24 hours per day, 365 days a year. Our experienced claim handlers will get a engineer to you quickly.
Even if you have an emergency that is not covered by your policy, the claims handlers will still assist you by arranging for a vetted engineer to attend your home at your own cost.
You can choose an excess of £0 or £50 for the event of a claim, and you can make a maximum of three claims up to £1,000 in total per year
Major emergencies which could result in serious injury to the public or damage to property should be immediately advised to the supply company and the public emergency services as appropriate.
All requests for emergency assistance must be made through the helpline within 12 hours of the emergency occuring.
The helpline will appoint an approved engineer to attend your home, provided that this is not precluded by adverse weather conditions, industrial disputes, or any other circumstances preventing access to the home or otherwise making the provision of emergency assistance impossible.
The policy does not provide cover for any repairs, damage or other loss resulting from gas leaks.
If you don't find the answer to your question below, why not get in touch with us.
Home insurance generally does not cover mechanical or electrical faults and breakdowns. Your home insurance usually covers the damage caused to your home by various perils, but not always what has caused the damage which is where our Home Emergency cover comes in.
A ‘home emergency‘ is defined as a sudden or unexpected event which, if not dealt with quickly, would render your home unsafe or insecure, cause further damage to your home, or cause personal risk.
Home Emergency cover is not a maintenance policy and does not cover the cost of routine maintenance in your home, nor does it provide or cover the cost of boiler servicing or maintenance.
When an emergency has just impacted your home, the last thing you want to worry about is how you’ll find an engineer to fix it quickly without charging you the earth.
Our cover gives you peace of mind knowing that all you need to do is make a simple phone call at any time of day, 365 days of the year, and our experienced claims handlers will take care of the rest, sending a vetted engineer to resolve the issue and protect your home from any further damage.
No – our policy is only valid for your home that is occupied by the policyholder, not tenants.
Our policy provides cover for your main heating system when it is powered by:
We are not able to provide cover for the following:
We are not able to provide cover for any boiler that is over 15 years old.
You are still able to take out a policy if your heating system is excluded though, and will still benefit from the 9 other emergencies that are covered from just £6.50 per month.
Yes, we can service your boiler for only £80. You can go to this page to find out more details.
