Lots of companies have different tiers of cover which can be confusing. We like to keep things simple, so we have one comprehensive policy for everyone including 11 different emergencies.
Our policy won’t charge you any excess when you come to claim, so there’s no hidden costs for callouts. We also don’t charge extra to pay monthly, to cancel, or change details on your policy.
Our claims line is there to support you whenever you need, 24/7/365. All our engineers are fully vetted and approved and we work with local tradespeople across the country, so you’ll be supporting independent businesses near you too.
Our policy gives £1,000 cover for up to 3 claims per year, and includes everything listed below as standard.
| Cover Area |
| Main Heating System This is usually your boiler and is covered against unexpected breakdown as long as it’s serviced at least once a year. |
| Plumbing & Drainage Discovered a leak in your home? We can send somebody to fix the problem, as your home insurance will likely only fix the damage the water caused. |
| Gas Supply If something fails between your gas meter and appliance, we’ll make sure to restore the connection. But if you’ve got a leak, make sure to call the National Gas Emergencies number first before you ring us. |
| Electricity Supply It’s pretty difficult in today’s age to get by without electricity, so we’ll get you powered back on as soon as we can. |
| Water Supply Pipe We’ll send an approved engineer to get your water flowing again in no time. |
| Hot Water Vital for washing the dishes and washing yourself, nobody wants to put up with no hot water for too long. |
| Roofing Having your roof damaged or exposed to the elements means it could cause a lot of additional damage to your home. We’ll get it covered up so you can stop worrying. |
| Security If your home isn’t secure, like if your windows are broken or doors are damaged, then we know you won’t feel safe until we’ve fixed it. |
| Lost Keys Whether you lost them or the key snapped in the lock, we’ll get you back inside your home. |
| Cooker/Oven Unless you’re happy eating on some new ’cold food only’ regime, it’s definitely an emergency in our book if you can’t heat your food up. |
| Pest Infestation Nobody wants pests like rats or wasps running loose in their home, so we’ll take care of these too. |
You might be wondering what makes us different. Like everything we do, we’ve tried to break it down into a few simple points.
We partner with some of the most respected insurers in the world to make sure that you have quality cover that suits you and is there when you need it most.
Paying monthly by direct debit? That’s free!
Need to change something on your policy? It won’t cost you anything extra.
Decide you want to cancel? We won’t charge you for that either.
Nobody likes surprises – that’s why we focus on quality cover and work with claims handlers who are some of the top in the UK for paying out.
A ‘home emergency‘ is defined as a sudden or unexpected event which, if not dealt with quickly, would render your home unsafe or insecure, cause further damage to your home, or cause personal risk.
No – our policy is only valid for your home that is occupied by the policyholder, not tenants.
No, Home Emergency cover is not a maintenance policy and does not cover the cost of routine maintenance in your home, nor does it provide or cover the cost of boiler servicing or maintenance.
Our policy provides cover for your main heating system when it is powered by:
We are not able to provide cover for the following:
We are not able to provide cover for any boiler that is over 10 years old.
You are still able to take out a policy if your heating system is excluded though, and will still benefit from the 10 other emergencies that are covered for just £10 per month.
No, currently we are not able to offer a boiler service.
However, our experience is that this should only cost around £80 (depending on your local area and circumstances). This is often still cheaper than packages that bundle it into the price, and gives you the flexibility to schedule the service for whenever is most convenient for you rather than when the insurer dictates.
